LAST UPDATED : AUGUST 2023
Who we are
What information do we collect?
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the Website, place an online order or otherwise when you contact us.
Examples of information collected may include your Name(s) and surname, Phone number(s), Email address, City, Province, Subscription preferences, and/or Other similar information.
In order for us to honour our contractual agreement with you, for example to fulfill an e-commerce order, we need to collect some mandatory information. If you fail or refuse to provide such information, you are prohibited from using our such service. Mandatory information may include your Name(s) and surname, Phone number(s), Email address, Billing address, Delivery address, and Other sales related information.
All personal information provided must be current, accurate and true. You must notify us immediately of any changes to such personal information. You also declare that this information does not impersonate or misrepresent any other person or entity nor otherwise misrepresent your association with anyone or anything.
Cookies and Tracking Technologies
Certain information is automatically collected when you visit, use or navigate our Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is needed primarily to maintain the operation and security of our Website, and for our internal analytics and reporting purposes.
Do We Share Your Information?
We may process or share your information that we hold based on the following legal basis:
We may process your information if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate interests
Your information may be processed when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a contract
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal obligations
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital interests
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Online reviews
Your reviews may be viewed by all users on the Website and may be publicly distributed outside the Website in perpetuity.
- Spam detection
Online forms and reviews may be checked through an automated spam detection service provided by a plugin or a script to block spam submissions.
Third Parties your Information May Be Shared With
We only share and disclose your information with the third parties listed below:
- Web and mobile analytics
- Embedded content from other websites
- Product reviews
Your product reviews may be verified by an independent third party called CusRev.
Card payments are outsourced and we therefore do not collect nor process any payment information. We use the following payment processors:
All card transactions are protected by advanced 3D-Secure technology. Read Yoco’s Terms and Conditions here.
- EFT payments
If you prefer, you can also complete your order, do an EFT transfer and send your proof of payment to firstname.lastname@example.org
How long we retain your data
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
What rights you have over your data
South African residents have the right to lodge a complaint to the Information Regulator here:
COOKIES AND SIMILAR TECHNOLOGIES
Review, Update or Delete Information
You may request access to the personal information we collect from you, change that information or even delete it in some circumstances. To request to review, update or delete your personal information, please contact us at the details below.
You may also at any time review or change the information in your registered account or terminate your account by:
- logging in to your registered account settings and updating your account;
- unsubscribing from any mailing lists by using the “Unsubscribe” link;
- contacting us using the contact information provided below and request that your account be removed.
We will deactivate or delete your account upon your request and information from our active databases. However, some information may be retained in our files as part of a backup, to prevent fraud, troubleshoot problems, assist with any investigations and/or comply with legal requirements.
Write to email@example.com if you have any questions or comments about his policy.